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Lead Technician II

2 months ago

Anaheim, California, United States Restoration Management Company Full time
Job Title: Lead Technician II

We are seeking a highly skilled and experienced Lead Technician II to join our team at Restoration Management Company. As a key member of our restoration team, you will be responsible for leading a team of technicians through each phase of the mitigation and/or environmental project from the initial stage to completion.

Key Responsibilities:
  • Lead a team of technicians through each phase of the project, ensuring smooth completion and excellent customer service.
  • Maintain regular communications with key stakeholders, including Branch Manager, Operations Manager, Project Manager, Supervisor, and Project Coordinator.
  • Perform and/or direct staff to perform necessary tasks to expedite job completion, including material pickup, client content movement, and necessary repairs.
  • Supervise multiple and different types of jobs in a day, from simple to complex and large loss.
  • Ensure team provides best customer experience and makes/recommends adjustments based on experience to serve in the best interest of the client and company.
  • Complete and turn in crew sheets and job notes at the end of each day.
  • Serve as a role model in following and enforcing company policy and safety procedures.
  • Assist in development of technicians through mentoring, coaching, equipping, and encouraging development of skills through feedback.
  • Assist in jobsite safety briefings and provides training within scope of knowledge.
Requirements:
  • Minimum 3 years' experience in lead technician role in construction field, and/or restoration/mitigation field or experience gained through successfully meeting job requirements of Lead Tech I.
  • Valid Driver's License, with driving record in good standing (Class C).
  • Must be insurable.
  • Bilingual (English/Spanish) preferred.
  • Able to pass Respirator Physical and obtain respiratory fit exam.
  • Industry certifications preferred, with ability to pass medical exams if required for certification.
  • Ability to communicate and provide excellent customer service.
  • Good grasp of English language (read, write, verbal).
  • Comfortable with utilizing software and applications in accessing documents, forms, reports, etc., and submitting same through company-approved methods.
  • Ability to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
  • Strong understanding of safety guidelines and applies to daily tasks.
  • Successfully completed the Site Safety representative training.
  • Possesses thorough knowledge of company SOP's and adheres to guidelines. Shares with crew through application of SOP's in daily activities.
  • Expertise in use of hand tools, power tools, and other miscellaneous equipment to complete the job.
  • Focuses on continuous growth and development. Asks for feedback and applies what they learn and is willing to do the same for others.
  • Can interpret, basic to complex instructions/plans/guidelines (i.e., Material Data Sheets, schematics, drawings, etc.).
Working Conditions:
  • Construction job sites, unfinished, new, and damaged.
  • Repetitive L/R hand motion (use of hand and power tools).

We offer a competitive salary, great benefits (medical, dental, vision, 401k, and life insurance), PTO, paid holidays, and opportunities for advancement. Restoration Management Company is an equal employment opportunity employer and welcomes applications from qualified candidates.