Restaurant Operations Director

3 weeks ago


Georgetown, Texas, United States Papa John's - STAR PAPA Full time
Job Title: Restaurant Operations Director

About Us: Papa John's - STAR PAPA is a leading provider of high-quality food and exceptional customer service. We are seeking a skilled Restaurant Operations Director to join our team.

About the Role: The successful candidate will be responsible for ensuring that all restaurant operations meet the highest standards of quality, safety, and customer satisfaction. This includes building a system of quality with team members, ensuring each delivered product meets Papa John's standards, and accurately reflects the customers order. Additionally, the candidate will professionally and promptly respond to all customer concerns or issues, solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty. The ideal candidate will have a minimum of 2 years of experience in the Quick Service Restaurant (QSR) industry and possess strong knowledge of team leadership, positive conflict resolution, and basic accounting skills.

Responsibilities:
  • Ensure that all restaurant operations meet the highest standards of quality, safety, and customer satisfaction.
  • Build a system of quality with team members to ensure each delivered product meets Papa John's standards and accurately reflects the customers order.
  • Professionally and promptly respond to all customer concerns or issues.
  • Solicit customer feedback, share feedback with the team, and use feedback to improve restaurant operations and build brand loyalty.

What We Offer: Competitive salary ($60,000 - $80,000 per year), comprehensive benefits package, opportunities for advancement and growth within our organization, and a dynamic work environment that encourages building lifelong friendships and memories.

Requirements:
  • Minimum of 2 years experience in the Quick Service Restaurant (QSR) industry.
  • High School Diploma/GED, preferred.
  • Basic accounting including cash management skills, invoice reconciliation, debit/credit review, and financial statement analysis.
  • Strong knowledge of team leadership.
  • Familiarity with positive conflict resolution.
  • Exceptional written and verbal communication skills.


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