Customer Support Specialist
7 days ago
Crescent Brands, a leading manufacturer and marketer of paper and board products for the custom framing and arts market, is seeking a highly skilled Customer Support Specialist for our facility in Illinois.
This role involves developing and nurturing customer relationships while creating awareness of Crescent's full range of products and services. As a key representative of the company, you will work with a diverse audience to deliver exceptional customer support.
- Maintain comprehensive knowledge of the Company's product line.
- Respond to inbound and outbound calls from retailers, OEMs, distributor partners, and the general public.
- Meet daily customer contact goals through effective communication over the phone and via email.
- Utilize Salesforce.com to access customer information and update account profiles.
- Provide accurate product information, including specifications, inventory levels, availability, and pricing.
- Prioritize customer satisfaction by resolving issues promptly and professionally.
- Process marketing sample orders efficiently and accurately.
- Support Marketing and Sales efforts through targeted calling campaigns for special promotions.
Requirements:
- Bachelor's Degree or equivalent experience.
- 2-5 years of experience in B2B customer service or sales support roles.
- Experience working in an inbound and outbound call center environment.
- Excellent verbal and written communication skills.
- High level of dependability and professionalism.
- Strong attention to detail.
- Proficient computer skills.
- Energetic and goal-oriented self-starter.
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.
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