Customer Support Specialist

7 days ago


Wheeling, Illinois, United States Crescent Brands Full time

Crescent Brands, a leading manufacturer and marketer of paper and board products for the custom framing and arts market, is seeking a highly skilled Customer Support Specialist for our facility in Illinois.

This role involves developing and nurturing customer relationships while creating awareness of Crescent's full range of products and services. As a key representative of the company, you will work with a diverse audience to deliver exceptional customer support.

  • Maintain comprehensive knowledge of the Company's product line.
  • Respond to inbound and outbound calls from retailers, OEMs, distributor partners, and the general public.
  • Meet daily customer contact goals through effective communication over the phone and via email.
  • Utilize Salesforce.com to access customer information and update account profiles.
  • Provide accurate product information, including specifications, inventory levels, availability, and pricing.
  • Prioritize customer satisfaction by resolving issues promptly and professionally.
  • Process marketing sample orders efficiently and accurately.
  • Support Marketing and Sales efforts through targeted calling campaigns for special promotions.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • 2-5 years of experience in B2B customer service or sales support roles.
  • Experience working in an inbound and outbound call center environment.
  • Excellent verbal and written communication skills.
  • High level of dependability and professionalism.
  • Strong attention to detail.
  • Proficient computer skills.
  • Energetic and goal-oriented self-starter.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.



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