Laboratory Operations Specialist

2 weeks ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview

The Laboratory Operations Specialist embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to the organization's ethical standards and compliance protocols while meeting all applicable regulations and accreditation requirements.

Key Responsibilities:

  • Section Coordination:
    • Ensures the accuracy of test results and maintains quality control documentation.
    • Monitors and implements corrective actions as necessary.
    • Develops and maintains standard operating procedures and document control systems.
    • Guarantees adherence to all relevant federal, state, and local regulations, as well as accreditation standards.
    • Participates in the planning and upkeep of the laboratory information system (LIS).
    • Oversees all changes to computer systems within the department, ensuring proper documentation and approvals.
    • Builds and nurtures relationships with customers and suppliers.
    • Implements and assesses service standards.
    • Encourages a collaborative approach to patient care and problem-solving across departments.
    • Trains technologists on new methodologies and equipment.
    • Develops educational programs for residents in collaboration with the Medical Director.
    • Takes on additional responsibilities in the absence of the Manager.
    • Manages inventory to ensure adequate supply levels.
    • Coordinates supply requests in line with budgetary constraints.
    • Oversees maintenance and repair of laboratory equipment and facilities.
  • Staff Management:
    • Assists in the recruitment and selection of new personnel.
    • Supervises staffing to ensure adequate coverage for all services.
    • Adjusts staff assignments proactively based on operational needs.
    • Evaluates the necessity for overtime and temporary staffing.
    • Manages staff timekeeping and leave requests.
    • Ensures consistent quality and customer service from department staff.
    • Facilitates orientation and training for new employees, ensuring compliance with established guidelines.
    • Maintains documentation of staff competency and training, including continuing education.
    • Promotes adherence to personal conduct standards among staff.
  • Technical Oversight:
    • Follows departmental policies and procedures diligently.
    • Conducts complex testing across various laboratory sections as required.
    • Maintains quality control and assurance records as mandated by accrediting bodies.
    • Coordinates the operation and upkeep of laboratory equipment, ensuring service records are maintained.
    • Facilitates troubleshooting and repair of laboratory instruments.
    • Understands and manages maintenance agreement terms.
    • Coordinates the development and revision of laboratory procedures and documentation.
    • Participates in laboratory meetings and continuing education initiatives.
    • Organizes technical training sessions for laboratory staff.
    • Handles proficiency testing in accordance with laboratory standards.
    • Identifies and addresses deficiencies with appropriate monitoring.
  • Financial Oversight:
    • Develops and maintains productivity metrics.
    • Ensures accurate and timely billing for laboratory services.
    • Operating Budget:
      • Assists in the preparation and monitoring of financial budgets.
      • Coordinates product evaluations aligned with materials management protocols.
      • Facilitates the development of new program proposals.
      • Reconciles statistical data to adhere to revenue management standards.
      • Maintains productivity benchmarks, aligning staff activities with financial objectives.
      • Participates in negotiations for supplies and service agreements.
      • Ensures compliance with research policies in laboratory activities.
    • Capital Budget:
      • Coordinates the preparation of proposals for major equipment acquisitions.
      • Engages in the negotiation process for equipment purchases.
      • Participates in planning for facility changes.
  • Professional Development:
    • Sets and pursues personal development goals in alignment with annual objectives.
    • Identifies opportunities for professional growth and development.
    • Communicates staff development needs to management.
  • Leadership and Problem Solving:
    • Adheres to management standards for leadership and communication.
    • Coordinates critical situations involving patients and staff, consulting with management as needed.
    • Facilitates effective communication regarding incidents with relevant personnel.
    • Promotes the philosophy and objectives of the organization.
    • Identifies and communicates key issues to management.
  • Medical Staff Relations:
    • Collaborates with Medical Directors to implement departmental goals and objectives.
    • Works with Medical Directors to resolve operational challenges.
    • Supports quality management initiatives.
  • Equal Opportunity Employer

Qualifications:

  • Must qualify as a General Supervisor as per CLIA 88 regulations.
  • Bachelor's degree or equivalent experience in a relevant scientific field with a minimum of 5 years of clinical laboratory experience.

Preferred Qualifications:

  • Certification as MT, HTL, CT, or Cytogenetics through a recognized board.
  • Master's degree in a relevant discipline.

Northwestern Memorial Healthcare is an equal opportunity employer and does not discriminate based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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