Front Desk Associate
4 weeks ago
Indus Hospitality Group is a reputable hospitality company with a strong presence in the Rochester, Finger Lakes, and Western New York regions. Our mission is to provide exceptional service and create memorable experiences for our guests.
Job DescriptionWe are seeking a motivated and detail-oriented Front Desk Associate to join our team at one of our properties. The successful candidate will be responsible for providing top-notch customer service, handling front desk operations, and maintaining a high level of accuracy and efficiency.
Salary: $15.50 - $17.50 per hour
Key Responsibilities:
- Handle guest arrivals and departures, manage room assignments, and maintain accurate records.
- Respond to guest inquiries, resolve issues, and provide information about hotel facilities and services.
- Process payments, handle cash transactions, and make change as needed.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate with other departments to ensure seamless service delivery.
- Perform administrative tasks, such as data entry, report preparation, and filing.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in hospitality.
- Basic computer knowledge and proficiency in Microsoft Office Suite.
- Excellent communication and problem-solving skills.
- Able to work effectively in a team environment and adapt to changing situations.
We provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our employees also enjoy a dynamic and supportive work environment, with opportunities for growth and development.
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