Front Desk Associate

4 weeks ago


Warsaw, New York, United States Indus Hospitality Group Full time
About Indus Hospitality Group

Indus Hospitality Group is a reputable hospitality company with a strong presence in the Rochester, Finger Lakes, and Western New York regions. Our mission is to provide exceptional service and create memorable experiences for our guests.

Job Description

We are seeking a motivated and detail-oriented Front Desk Associate to join our team at one of our properties. The successful candidate will be responsible for providing top-notch customer service, handling front desk operations, and maintaining a high level of accuracy and efficiency.

Salary: $15.50 - $17.50 per hour

Key Responsibilities:

  • Handle guest arrivals and departures, manage room assignments, and maintain accurate records.
  • Respond to guest inquiries, resolve issues, and provide information about hotel facilities and services.
  • Process payments, handle cash transactions, and make change as needed.
  • Maintain confidentiality and handle sensitive information with discretion.
  • Collaborate with other departments to ensure seamless service delivery.
  • Perform administrative tasks, such as data entry, report preparation, and filing.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in hospitality.
  • Basic computer knowledge and proficiency in Microsoft Office Suite.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment and adapt to changing situations.
What We Offer

We provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our employees also enjoy a dynamic and supportive work environment, with opportunities for growth and development.



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