Aftermarket Parts Customer Service Representative

3 weeks ago


Greensboro, North Carolina, United States Hoffman & Hoffman Inc Full time
HVAC Parts Sales Specialist Job Description
Hoffman & Hoffman Inc is seeking a skilled Aftermarket Parts Customer Service Representative to join our team. This full-time position is responsible for providing exceptional customer service, processing orders, and ensuring partner satisfaction.

About the Role
This job operates in a professional office environment and requires strong communication skills, technical knowledge of HVAC systems, and proficiency in software applications. The successful candidate will work closely with our equipment sales team, manufacturers, and customers to provide excellent service and support.

Key Responsibilities
* Provide exceptional customer service via phone, email, and fax
* Process orders accurately and efficiently
* Research and verify information to ensure accurate replacements
* Work closely with equipment sales team and manufacturers to meet customer needs
* Multitask daily with high volume workload to meet company needs

Requirements
* High school diploma or equivalent required
* 1+ year of experience in customer service or related field
* Strong communication and interpersonal skills
* Proficiency in Microsoft Office and software applications
* Ability to work in a fast-paced environment and prioritize tasks effectively

Salary and Benefits
* Estimated salary: $50,000 - $60,000 per year
* Ongoing training and development opportunities
* Collaborative and dynamic work environment
* Comprehensive benefits package including health insurance, retirement plan, and paid time off

Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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