Head Teller

7 days ago

Washington Heights, New York, United States Citigroup Inc Full time
Job Summary

The Head Teller is a key role within the Citigroup Inc. team, responsible for delivering exceptional client service and executing day-to-day banking activities. This position requires a strong understanding of banking operations and a passion for providing high-quality customer service.

Key Responsibilities
  • Execute daily, weekly, and monthly operational tasks, inspections, and correspondence with virtual branch support
  • Lead and mentor tellers through assigning work and providing technical guidance when needed
  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  • Perform efficient and accurate banking transactions, including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
Requirements
  • 1 year relevant experience
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Demonstrated leadership skills
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment
  • Bilingual English/Spanish preferred
Education

High School diploma or equivalent

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

Primary Location

New York, NY, USA

Primary Location Full Time Salary Range

$44,580.00 - $58,080.00

Citi offers competitive employee benefits, including:
  • Medical, dental, and vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

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