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Retail Operations Manager

2 months ago

Cypress, California, United States Donna Karan Full time
Job Description

About the Role:

We are seeking a highly skilled and experienced Sales Team Lead to join our team at Donna Karan. As a Sales Team Lead, you will play a critical role in driving business success by promoting operational effectiveness and ensuring that customers are always our first priority.

Key Responsibilities:

  • Meet personal sales goals and motivate others to drive store sales performance.
  • Provide exemplary customer service and ensure that others follow suit.
  • Maximize profitability through excellent customer service.
  • Promote a positive customer experience by keeping all customer areas clean and present merchandise according to company merchandising standards.
  • Provide direction to associates to ensure floor coverage and completion of daily tasks.
  • Assist in the development of a sales-focused store sales staff.
  • Ensure that new associates are thoroughly trained and oriented to company standards.
  • Monitor associate success and coach associates to help them achieve company expectations.
  • Contribute to a positive team environment in the store.
  • Recognize associate successes and help boost store morale.

Requirements:

  • Two + years of successful specialty retail experience in leadership role required, fashion retail preferred.
  • Post-Secondary education encouraged, retail management degree a plus.
  • Excellent interpersonal communication skills, promoting effective sales and customer relations.
  • Ability to work in a fast-paced environment.
  • Demonstrated leadership skills and qualities.

About Us:

Donna Karan is a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more

We are a family of retail stores that values individual talents and creativity, and we are committed to providing a positive and inclusive work environment.