Frontline Service Representative

1 day ago


Dallas, Texas, United States AlphaGraphics - US784 Full time

AlphaGraphics - US784 is actively seeking a Frontline Service Representative to join our team. This full-time position is responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

About the Role

The Frontline Service Representative will serve as the primary point of contact for customers, conveying our expertise in products and services. They will communicate customer requirements to the support team, confer with customers to provide information, and determine charges for services requested.

About Us

We are a small, passionate team that values contributions from each member. Our mission is to partner with small businesses and consumers to provide high-quality solutions that make life easier. We offer competitive compensation, career path development, and a collaborative work environment.

Responsibilities
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products and services.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
Perks and Benefits
  • Competitive Compensation ($42,000 - $52,000 per year)
  • Career path development opportunities
  • A dependable and supportive work environment


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