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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Kinexus Group. As a key member of our Michigan Works team, you will play a critical role in providing exceptional customer service to individuals seeking employment and career advancement opportunities.
Key Responsibilities- Provide timely and effective support to customers, addressing their inquiries and concerns in a friendly and professional manner.
- Stay up-to-date on Michigan Works programs and services, ensuring accurate information is provided to customers.
- Collaborate with internal teams to streamline services and maximize resources, promoting a seamless customer experience.
- Utilize database tools to perform outreach connections and provide navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance.
- Ensure confidentiality and proper protection of customer information, adhering to Kinexus Group's code of conduct and guidelines.
- Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field.
- Strong interpersonal and communication skills, with a passion for serving others and the community.
- Knowledge of the community and services offered by imbedded partners within the one-stop.
- Ability to work in a team environment, prioritize tasks, and maintain confidentiality.
- Solid computer skills and ability in Microsoft, Excel, PowerPoint, and virtual meeting platforms.
- Competitive salary and benefits package.
- Opportunities for development, growth, and giving back to the community.
- A robust onboarding experience and job training to ensure success in the role.
Kinexus Group is an Equal Opportunity Employer/Program, committed to creating a diverse and inclusive work environment. We value bold, inspirational, entrepreneurial, and inclusive individuals who share our mission to transform Michigan's workforce and economy.