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Customer Service Representative

2 months ago

Claremont, California, United States Alsop & Associates Insurance Agency Full time
Job Overview

Alsop & Associates Insurance Agency is seeking a highly skilled and motivated individual to join our team as a Spanish Customer Service Agent.

The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and Spanish.

Key Responsibilities
  • Conduct policy reviews for existing and new customers to identify gaps in coverage and make recommendations to improve coverage.
  • Assign and review upcoming policy renewals to ensure seamless transitions.
  • Handle customer-initiated requests and provide exceptional customer service.
  • Develop and implement strategies to increase sales and revenue growth.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Stay up-to-date on industry trends and regulatory requirements.
Requirements
  • California Property and Casualty license
  • 5+ years of insurance experience
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills
  • Fluency in both English and Spanish
  • Microsoft Word and Excel knowledge
What We Offer
  • Annual Base Salary + Commission + Bonus Opportunities
  • Paid Time Off (PTO)
  • Career Growth Opportunities
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Tuition Reimbursement
  • Evenings Off
  • Retirement Plan