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Retail and Service Program Manager

2 months ago

New York, New York, United States LaGuardia Gateway Partners Full time
Job Summary:

We are seeking a seasoned Commercial Food and Beverage Director to join our team at LaGuardia Airport Terminal B. This role will be responsible for overseeing the development, leasing, activation, and management of retail and service programs throughout the terminal. The Director will work towards maximizing revenue, expanding commercial offerings, and enhancing the guest experience. Reporting to the Director, Commercial Operations, the Director will play a key role in developing strategies to drive business performance and revenue growth.

Key Responsibilities:
  • Build and Maintain Relationships: Foster strong relationships with commercial partners and stakeholders to drive business growth and revenue expansion.
  • Commercial Performance Optimization: Monitor and optimize commercial performance through key performance indicators (KPIs) to ensure alignment with business objectives.
  • Commercial Strategy Development: Develop and implement commercial strategies and campaigns to drive revenue growth and enhance the guest experience.
  • Guest Experience Management: Manage guest experience programs and initiatives to ensure a seamless and enjoyable experience for all guests.
  • Collaboration and Communication: Collaborate with marketing and guest experience teams on sales and promotions to drive business growth and revenue expansion.
  • Business Planning and Budgeting: Assist in budgeting and business planning to ensure alignment with business objectives and revenue growth.
  • Team Leadership: Lead and mentor the Commercial team to ensure effective execution of commercial strategies and programs.
  • Community Representation: Represent the company in community events to build relationships and drive business growth.
Competencies and Skills:
  • Passion for Hospitality Excellence: Demonstrate a passion for delivering exceptional hospitality experiences that exceed guest expectations.
  • Proven Track Record: Possess a proven track record in high-revenue stream management, with a focus on driving business growth and revenue expansion.
  • Effective Communication and Strategic Planning: Demonstrate effective communication and strategic planning skills to drive business growth and revenue expansion.
  • Ability to Thrive in Changing Situations: Possess the ability to thrive in changing and stressful situations, with a focus on driving business growth and revenue expansion.
  • Result-Driven and Proactive Attitude: Demonstrate a result-driven and proactive attitude, with a focus on driving business growth and revenue expansion.
  • Commercial/Concessions Management Experience: Possess experience in commercial/concessions management, with a focus on driving business growth and revenue expansion.
Education and Experience:
  • Bachelor's Degree: Possess a Bachelor's degree in business, real estate, marketing, or a related field.
  • Commercial Management Experience: Possess a minimum of three years of commercial management experience, with a focus on driving business growth and revenue expansion.
  • Leadership Experience: Possess leadership experience with direct reports, with a focus on driving business growth and revenue expansion.
Work Environment:

Primary work location: LaGuardia Airport, NY (onsite)

Employee status: Full-time, nights/weekends as required