Customer Service Representative

4 weeks ago

Spotsylvania Courthouse, Virginia, United States Wawa Full time

Job Title: Customer Service Associate

Job Summary:

The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions.

Key Responsibilities:

  • Greet and provide an enjoyable shopping experience for all customers.
  • Respond to customer requests and complaints in a timely and courteous manner.
  • Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
  • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  • Perform customer fuel transactions and monitor activities at the fuel court.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures and check expiration codes, face and inspect all items.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.

Requirements:

  • Ability to work well individually as well as in a team environment.
  • Good communication skills.
  • Excellent customer service skills.
  • Ability to learn FSRA process and procedures and demonstrate on a daily basis.
  • Ability to work overtime as needed.
  • Ability to multi-task in fast paced environment.
  • Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.

Physical Demands:

  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly.
  • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing.
  • Must be able to lift and carry up to 35 lbs.

Qualifications:

  • Pursuit of or high school diploma or equivalent, preferred.
  • Prior food service and/or customer service experience preferred.

Equal Opportunity Employer: Wawa, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity and inclusion.

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