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Customer Experience Representative

2 months ago

Kennedy Space Center, United States Equity LifeStyle Properties Full time

At Equity LifeStyle Properties, we're committed to delivering exceptional customer experiences. As a Customer Service/Reservation Representative, you'll play a vital role in ensuring our guests have a memorable stay with us.

  • Key Responsibilities:
    • Provide prompt, professional, and courteous service to our guests via phone, email, and in-person interactions.
    • Process reservations, manage room assignments, and handle guest inquiries with accuracy and efficiency.
    • Stay up-to-date on company policies, services, and promotions to effectively respond to guest needs and preferences.
    • Collaborate with colleagues to resolve guest issues and concerns in a timely and satisfactory manner.
    • Utilize our proprietary systems to manage guest information, room assignments, and other critical data.
  • Requirements:
    • High school diploma or equivalent required; prior experience in a call center or customer-facing role a plus.
    • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
    • Ability to work in a fast-paced environment, multitasking and prioritizing tasks with ease.
    • Basic computer skills and familiarity with software applications, including our proprietary systems.
  • What We Offer:
    • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) employer match.
    • A generous paid time off policy, including holidays and sick leave.
    • Ongoing training and development opportunities to help you grow in your career.