Application Support Specialist
4 days ago
We are seeking a highly skilled Application Support Engineer to join our team at the University System of New Hampshire. As a key member of our Operations Support and Application Security team, you will be responsible for providing technical support for enterprise-level application systems, with a primary focus on Workday.
Key Responsibilities- Provide technical support for enterprise-level application systems, including Workday, to technical and functional users.
- Maintain high availability of business applications and services by facilitating the analysis, diagnosis, and resolution process for high-profile and complex issues.
- Engage vendors as required and ensure all communications are appropriate for the target audience.
- Monitor and triage integration-related issues between our service line applications and 3rd party applications.
- Support Application Security configurations and act as a gatekeeper for sensitive data.
- Respond to general questions about our service lines and trouble tickets in a timely manner.
- Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
- Prioritize multiple, open issues.
- Follow best practices for change control of proposed solutions.
- Document issue triage as troubleshooting progresses and resolution.
- Maintain service reports.
- Bachelor's degree and three years of experience in the information technology field, or Associate's degree and six years of experience, or a combination of education and experience equal to eight years.
- Knowledge of and experience working with ITSM practices and software systems to support those practices.
- Experience supporting ERP systems, such as Workday, Ellucian Banner, or Colleague.
- Experience with accessing and developing against enterprise database systems, including Oracle, SQL Server, and MySQL.
- Application development experience using Python, Java, Ruby,.Net, or other modern programming languages.
- Experience managing application security and knowledge of information security best practices.
- Ability to work collaboratively and prioritize workload and multitask in a fast-paced environment.
- Experience supporting Workday HCM/FIN and Workday Student.
- Experience supporting document management platforms, such as Laserfiche or Xtender.
- Experience using iPaaS solutions, such as Boomi, Informatica, or Mulesoft.
- Knowledge of identity management and accounts management practices.
- Experience with TeamDynamix or other enterprise-grade service management products.
- Experience working within a higher education IT environment.
We offer a comprehensive benefits package, including medical, dental, retirement, tuition, and paid time off. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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