Guest Service Ambassador

6 days ago

Schererville, Indiana, United States Nothing Bundt Cakes Full time
Guest Service Representative Job Description

The Nothing Bundt Cakes Guest Service Representative plays a vital role in creating a warm and welcoming environment for our guests. This position requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.

Key Responsibilities:
  • Prompt and Personalized Service: Greet guests with genuine warmth and helpful enthusiasm, determining their interests and needs, and following the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Merchandise Replenishment: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Support Functions: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart:
    • Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
    • Keep the good of the team or guest ahead of personal interests or gain.
    • Display humility and empathy in interactions with others.
  • Spirit of a Champion:
    • Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
    • Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a strong sense of urgency and adhere to Nothing Bundt Cakes brand standards.
  • Genuine Connections:
    • Project warmth, enthusiasm, and optimism that attracts others.
    • Build positive, productive relationships with all team members.
    • Listen actively and communicate openly, clearly, and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and operate a point-of-sale system.
  • Understand basic arithmetic and perform calculations when needed and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Requirements:
  • Applicants must be 18 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter. Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family.

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