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Business Growth Specialist

1 week ago

Glendale, California, United States ServiceTitan Full time
Driving Business Growth

ServiceTitan seeks a seasoned Customer Success Manager, Strategic Accounts, to join our team. In this role, you will focus on building and maintaining strong partnerships with management contacts in strategic accounts, driving ongoing success, product adoption, and evangelism with franchise owners and end users.

Main Responsibilities:
  • Develop and execute strategies to grow business relationships with strategic accounts.
  • Cultivate knowledge of product best practices and workflows to ensure effective coaching and training of corporate staff, franchise owners, and end users.
  • Collaborate with customers and product managers to prioritize product enhancement requests and drive successful implementation.
  • Analyze user engagement data to provide actionable insights and recommendations for improvement.
  • Identify opportunities to enhance customer experiences through targeted marketing and communications efforts.
  • Lead business reviews to demonstrate the value proposition of ServiceTitan and identify areas for growth.
  • Serve as an escalation point for customer support tickets and maintain accurate account and contact records.
Required Qualifications:
  • 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
  • Exceptional account management skills and project management expertise with strict attention to detail.
  • A natural ability to think critically and develop creative solutions to complex problems.
  • Strong communication and organizational skills with an ability to work effectively in a fast-paced environment.
  • Ability to travel nationwide (< 15%).