Dunkin' Donuts Shift Leader

5 days ago


Prescott, Arizona, United States Southpaw Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Southpaw. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and drive operational excellence.

Key Responsibilities
  • Team Environment
    • Lead by example and maintain a positive and respectful team culture.
    • Communicate effectively with Crew Members to ensure they are aware of their responsibilities and goals.
    • Deploy team members appropriately to meet guest needs and service standards.
    • Support training and development of Crew Members.
    • Provide coaching and feedback to improve performance.
  • Operational Excellence
    • Ensure that all restaurant standards and marketing initiatives are executed during shifts.
    • Monitor and maintain a safe, secure, and healthy work environment.
    • Enforce safety, food safety, and sanitation guidelines.
    • Complete all required training and support the training of other team members.
  • Profitability
    • Manage labor costs, food costs, and cash effectively.
    • Monitor and ensure Crew Members comply with all policies and procedures.
    • Report equipment issues and provide feedback to management.
Requirements
  • Skills
    • Basic computer skills.
    • Restaurant, retail, or supervisory experience preferred.
    • Math and writing skills.
    • Ability to operate restaurant equipment.
  • Qualifications
    • Adhere to uniform standards.
    • Anticipate and understand guest needs.
    • Develop and maintain guest and community relationships.
    • Display a sense of urgency with guests.
    • Seek ways to improve guest satisfaction.
Competencies
  • Appearance
    • Adhere to uniform standards.
  • Guest Focus
    • Anticipate and understand guest needs.
    • Develop and maintain guest and community relationships.
    • Display a sense of urgency with guests.
    • Seek ways to improve guest satisfaction.
  • Problem Solving and Decision Making
    • Identify and resolve issues and problems.
    • Communicate and inform management of any issues.
  • Interpersonal Relationships & Influence
    • Develop and maintain relationships with team members.
    • Operate with integrity.


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