Customer Service Representative

2 weeks ago


Wichita, Kansas, United States Mass Markets Full time
Job Summary

As a Call Center Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling. You will also be required to research systems to find missing information, coordinate with other departments to resolve issues, and accurately document and process customer claims. Additionally, you will lead fact-finding discussions to determine the best options for the customer.

Key Responsibilities
  • Handle inbound and outbound contacts in a professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information
  • Coordinate with other departments to resolve issues
  • Accurately document and process customer claims
  • Lead fact-finding discussions to determine the best options for the customer


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