Sales Associate
2 weeks ago
About Express
Express is a Direct-to-Consumer platform operating in the United States. Our mission is to provide a great shopping experience for our customers while offering a wide range of stylish and high-quality products.
ResponsibilitiesThe Sales Associate is responsible for providing excellent customer service, maintaining a clean and organized sales floor, and assisting with additional tasks such as stocking and cleaning.
- Provide a great customer experience by answering questions, making recommendations, and resolving issues in a timely and professional manner.
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Assist with product launch changes according to company procedures.
- Process transactions quickly and accurately, reducing customer wait times.
- Positively resolve customer service-related issues and communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
To be successful in this role, you will need:
- High school diploma or equivalent.
- 0-2 years of relevant retail experience.
- Proficient in the use of technology, including iPads and registers.
- Meets defined availability criteria, including nights, weekends, and non-business hours.
- Meets physical requirements.
Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including:
- Medical, pharmacy, dental, and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.
Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
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