Automotive Repair Specialist

2 weeks ago

Mattoon, Illinois, United States Auto Centers Full time
Job Summary:

Auto Centers is seeking a skilled Automotive Repair Specialist to join our team. As a Ford Service Technician, you will be responsible for performing repairs and service on customer and dealership vehicles within management's guidelines for productivity, safety, and efficiency.

Key Responsibilities:
  • Review vehicle history and any factory bulletins that apply to vehicle make and model, paying special attention to outstanding campaigns.
  • Complete system diagnostics and automotive trouble shooting and testing.
  • Report required vehicle work to management for approval.
  • Make notes regarding proposed and additional work on hard copy or technician terminal.
  • Upon repair authorization, request necessary parts from the parts department and return any parts that have been requested to be saved by the customer or factory.
  • Help team members with customer retention and provide daily status report.
  • Perform various vehicle repairs after approval and receipt of parts.
  • Test drive vehicles as necessary to diagnose and verify repair.
  • Inform dispatcher, advisor, team leader or electronic technician terminal of job completion and make any final notes regarding recommended work.
  • Keep informed of all safety guidelines of management and other agencies, especially disposal of hazardous waste.
  • Participate in continuing education and maintain training and/or certification records.
  • Keep work areas clean and maintain good condition of personal and shop tools.
  • Other duties as assigned by management.

Requirements:
  1. Technical Skills: Strong understanding of automotive systems and components, including engines, transmissions, brakes, electrical systems, and computerized diagnostics. Must be skilled in using diagnostic equipment and tools to identify and repair mechanical issues.
  2. Communication Skills: Must have effective verbal and written communication to interact with customers, explain repairs, and collaborate with other members of the service team.
  3. Problem-Solving Abilities: Must be able to troubleshoot and diagnose complex automotive issues and determine the most effective repair solutions. The automotive technician should be adept at analyzing symptoms, conducting tests, and identifying root causes of problems.
  4. Attention to Detail: Precision is critical in automotive repair to ensure that tasks are performed correctly and safely. The technician must pay close attention to detail when following manufacturer guidelines, adjusting components, and testing repairs.
  5. Customer Service Orientated: The automotive technician will interact directly with customers, especially when discussing repairs or providing estimates. A customer-focused attitude and the ability to address concerns professionally will enhance the overall service experience.
  6. Adherence to Safety Standards: The automotive technician must prioritize safety in all aspects of their work, including following proper procedures, handling hazardous materials responsibly, and using personal protective equipment as needed.

Preferred Education/Experience:

Preferred college, community college, or automotive technician training program, vocational school, training, or combination thereof; or, one year certificate from college, technical school, or factory apprentice program; or three to six months related experience and/or training; or equivalent combination of education and experience. May consider high school diploma or equivalent, alongside automotive work experience, and automotive training. This is not an apprenticeship.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts; fumes or airborne particles; outdoor weather conditions and risk of electrical shock. The employee is frequently exposed to extreme cold (non-weather) and extreme heat (non-weather). The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places and toxic or caustic chemicals. The noise level in the work environment is usually very loud.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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