Guest Experience Coordinator

3 weeks ago


MagstattleBas, Grand Est, United States Kimpton Cottonwood Hotel Full time

About Us

Kimpton Cottonwood Hotel is a dynamic and innovative hotel that offers a unique experience for its guests and employees.

We are seeking a Front Desk Agent who can provide exceptional customer service and create memorable guest experiences.

This role plays a vital part in ensuring our guests feel valued and cared for from the moment they arrive.

Key Responsibilities:

  • Provide exceptional customer service, creating a positive first impression for guests.
  • Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
  • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a clean and organized front desk area.
  • Handle cash and credit card transactions accurately.
  • Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Requirements and Qualifications:

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Previous cash handling experience required.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in computer systems and knowledge of hotel property management software.
  • Outstanding organizational and multitasking skills.
  • Availability to work flexible schedules, including evenings, weekends, and holidays.
  • High School diploma or equivalent.

Benefits:

  • Three Tiers of Medical Coverage.
  • Dental & Vision Coverage.
  • 24/7 Teledoc service.
  • Free Maintenance Medications.
  • Pet Insurance.
  • Hotel Discounts.
  • Tuition Reimbursement.
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match.

Estimated Salary Range: $40,000 - $55,000 per year.



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