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Pension Plan Advisor
2 months ago
Key Responsibilities
As a Retirement Specialist at Genpact, you will oversee a range of functions related to retirement and benefits management, which typically encompass:
- Exhibiting a comprehensive understanding of diverse retirement plans such as 401(k), 403(b), and 457, while remaining informed about pertinent regulations impacting the retirement sector.
- Addressing participant inquiries through various communication channels regarding their retirement plans, including specifics about the plans, investment alternatives, contributions, distributions, and rollovers.
- Supporting participants with account management, beneficiary modifications, and enrollment in plans, ensuring all transactions align with plan guidelines and regulatory standards.
- Providing participants with insights into plan features, advantages, and investment choices, assisting them in interpreting their statements and understanding the implications of their investment decisions.
- Identifying and resolving participant concerns promptly and efficiently, escalating intricate cases to senior team members or supervisors when necessary.
- Assisting plan sponsors in the management of their retirement plans, which includes tasks such as contribution calculations, non-standard trading, participant financial activities, and other complex record-keeping duties.
- Ensuring compliance of retirement plans with all regulatory mandates, including IRS regulations, ERISA guidelines, and plan documentation.
- Responding to participant inquiries about contribution limits, eligibility criteria, and resources for retirement planning.
- Supporting investment management tasks, such as fund transfers, rebalancing, and executing investment modifications.
- Engaging with plan participants and other stakeholders to address questions, resolve issues, and provide necessary updates.
- Fostering positive relationships with clients to ensure high satisfaction levels with the services rendered.
Preferred Qualifications
- Flexibility and adaptability to shifting priorities.
- Proficiency in retirement plan record-keeping systems and Microsoft Office applications.
- Strong knowledge of retirement plans, IRS regulations, and ERISA requirements.
- Expertise in Microsoft Office, particularly Excel.
- Understanding of Quality Lean/Process Improvement methodologies.
- Ability to perform under pressure in a fast-paced environment.
- A strong desire for continuous learning and analytical thinking skills.
- Proactive mindset with a creative approach to problem-solving.
- Cultural awareness in a diverse and international setting.