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Customer Engagement Associate

2 months ago

Key West, Florida, United States Coach Full time

Coach stands as a premier design house, renowned for its modern luxury accessories and lifestyle collections, underpinned by a legacy of exceptional craftsmanship. With a distinctive all-American spirit, the brand approaches design with a contemporary lens, redefining luxury for the present day through authenticity and innovation that is distinctly Coach. Globally, the Coach name is synonymous with effortless New York style.

As part of the Tapestry portfolio, Coach embodies a global house of brands driven by optimism, innovation, and inclusivity.

Sales Associate Position

We are offering various sales roles with flexible scheduling and benefits available.

Key Responsibilities:

  • Delivering exceptional service and driving sales.
  • Communicating product features, advantages, pricing, and commitment to quality.
  • Welcoming and engaging customers warmly, creating an energetic atmosphere.
  • Introducing yourself to customers in a friendly and approachable manner.
  • Engaging with audiences by maintaining eye contact and attentiveness.
  • Encouraging inquiries from groups of customers.
  • Providing clear and accurate pricing information.
  • Exhibiting open body language while facing the main area of the store.
  • Continuously enhancing knowledge of brand and product details.
  • Tailoring sales strategies to meet individual customer needs.
  • Ensuring a positive customer experience and satisfaction.
  • Understanding store and personal productivity targets.
  • Closing sales effectively and reinforcing purchase decisions.
  • Encouraging customers to share contact information for future engagement.

Essential Skills and Attributes:

  • Proactive in personal and team development.
  • Ability to handle multiple customers in a dynamic environment.
  • Strong active listening skills.
  • Effective communication skills for selling to groups.
  • Comprehensive knowledge of Coach products and policies.
  • In-depth understanding of pricing, promotions, and local tax regulations.
  • Ability to read customer and team cues effectively.
  • Team-oriented with a collaborative spirit.
  • Capable of articulating product features relevant to customer needs.
  • Able to manage peak times efficiently.
  • Skilled in creating excitement and energy with customers.
  • Proficient in building relationships with customers and colleagues.

Core Competencies for All Employees:

  • Drive for Results: Consistently exceeds goals and pushes for high performance.
  • Customer Focus: Committed to meeting the needs of both internal and external customers.
  • Creativity: Generates innovative ideas and connects diverse concepts.
  • Interpersonal Savvy: Builds effective relationships and navigates social dynamics with ease.
  • Learning Agility: Quickly adapts to new challenges and learns from experiences.
  • Perseverance: Demonstrates energy and determination in pursuing goals.
  • Adaptability: Effectively manages change and uncertainty.

Coach is an equal opportunity employer, dedicated to hiring and developing the best talent. All employment decisions are made based on qualifications and the requirements of the position, without regard to any legally recognized protected basis.