Technical Field Support Specialist

3 weeks ago


Leonardtown, Maryland, United States TEKsystems Full time
About the Opportunity

We are seeking a highly skilled Technical Field Support Specialist to join our team at TEKsystems in Clinton and Leonardtown, MD. As a key member of our support team, you will be responsible for providing technical assistance to end-users in a hospital environment.

Job Summary

This is a long-term contract opportunity with a large technology company supporting their Windows 10 field client support project. You will be working as part of a team to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.

Key Responsibilities
  • Resolve incidents, requests, and refresh work for end-users in a hospital environment
  • Provide technical support for Windows 10 desktops and peripherals such as scanning devices, ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
  • Experience with Active Directory, Windows 10, and Microsoft Office is required
  • Familiarity with ServiceNow and LogMeIn is preferred but not required
Requirements
  • Minimum of 3-5 years of experience in Windows 10 Desktop Support in a corporate environment
  • Strong customer service skills and ability to communicate effectively with end-users
  • Must be fully vaccinated
What We Offer

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for growth and development. If you are a motivated and detail-oriented individual looking for a new challenge, please apply today.



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