Tram Driver

Cruise into Excellence with Sandestin Golf & Beach Resort as a Tram Driver. As an ambassador of joy, you'll steer through scenic beauty, transporting resort employees via trams throughout the property and employee housing. Enjoy flexible schedules and dynamic teamwork.

1. Safe Operation: Operate trams in a safe and responsible manner, adhering to all traffic rules, resort policies, and state regulations. Prioritize passenger safety at all times.
2. Passenger Assistance: Ensure their comfort and safety. Provide any necessary information about the resort's amenities, services, and attractions.
3. Route Familiarity: Become familiar with the resort's layout and various tram routes. Follow designated routes and schedules to ensure efficient transportation of guests to their destinations.
4. Customer Service: Greet passengers with a friendly and welcoming demeanor. Provide exceptional customer service, answer questions, and address any concerns or inquiries in a professional manner.
5. Communication: Maintain clear communication with passengers and resort staff. Announce upcoming stops, points of interest, and important announcements during the ride.
6. Maintenance Checks: Conduct pre- and post-operational inspections of trams to ensure they are in proper working condition. Report any maintenance or safety issues to the appropriate personnel.
7. Emergency Response: Remain calm and composed in the event of an emergency situation. Follow established protocols for handling emergencies, including medical incidents, accidents, or breakdowns.
8. Record Keeping: Maintain accurate records of daily tram operations, including passenger counts, route deviations, and any incidents that occur during the shift.
9. Professionalism: Present a neat and well-groomed appearance while wearing the designated uniform. Uphold the resort's standards of professionalism and hospitality.
10. Flexibility: Be open to working a variety of shifts, including weekends, holidays, and evenings, as the operational needs of the resort dictate.
11. Training and Compliance: Attend mandatory training sessions and meetings to stay updated on safety procedures, customer service standards, and operational guidelines.

• Possession of a valid driver's license with a passenger endorsement or a Commercial Driver's License (CDL) is preferred but not required.
• Previous experience as a tram driver, bus driver, or a similar role is a plus.
• Strong communication and interpersonal skills to interact effectively with passengers and colleagues.
• Ability to operate vehicles safely and responsibly, even in busy or high-traffic areas.
• Comfortable working in a fast-paced environment and adapting to changing situations.
• Physical capability to assist passengers with boarding and luggage, if necessary.
• A positive attitude, patience, and a willingness to go the extra mile for guest satisfaction.
• Familiarity with the local area and resort layout is advantageous.

• Ability to sit for extended periods.
• Good vision and hearing for safe navigation.
• Physical dexterity for operating tram controls.
• Stamina to handle varied shifts and weather conditions.
• Lift and carry up to 50 pounds for equipment handling.