Cloud Support Specialist

3 weeks ago


Reston, Virginia, United States Apptium Technologies Full time
About the Role

We are seeking a highly skilled Cloud Support Specialist to join our team at Apptium Technologies. As a Cloud Support Specialist, you will be responsible for delivering top-notch technical support to our customers and partners.

The ideal candidate will have a strong background in software development, cloud infrastructure, and customer-facing skills. You will work independently to research and develop solutions to complex technical issues and collaborate with cross-functional teams to ensure seamless support.

Responsibilities:

  • Technical Support: Provide expert-level technical support for assigned software products, including prioritization, analysis, and resolution of problems.
  • Customer Escalations: Effectively manage customer escalations associated with complex problems, ensuring high levels of customer satisfaction.
  • Root Cause Analysis: Conduct root cause analysis on customer-reported issues using available diagnostics, such as product logs, source code, network logs, server utilization, and DB reports.
  • Solutions Development: Develop and implement solutions to address customer issues, validate bug fixes to ensure regression-free solutions, and communicate progress to customers.
  • Team Collaboration: Collaborate with R&D and internal stakeholders during product problem resolution cycles.
  • Process Improvement: Identify areas for process improvement and develop strategies to enhance efficiency and effectiveness in technical support operations.

Requirements:

  • Bachelor's Degree: Bachelor's degree in Computer Science, Computer Engineering, or equivalent professional experience.
  • Experience: 2-5 years of relevant experience in software development, cloud infrastructure, and technical support.
  • Skills: Strong coding experience in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred, and knowledge of cloud infrastructure (AWS, GCP, Azure).
  • Tools: Experience with JIRA or equivalent ticket management systems, Confluence or equivalent document management systems, and logs and server monitoring tools.
  • Communication: Excellent communication skills, both written and verbal.
  • Problem-Solving: Aptitude for complex technical problem-solving.

What We Offer:

  • Competitive Salary: $120,000 per year.
  • Annual Bonus: Based on personal performance.
  • Benefits: Medical, dental, and vision insurance, 3 weeks of paid time off every year, unlimited sick time, paid holidays, fun fit Fridays, and more initiatives promoting employee health and wellness.
  • Professional Growth: Opportunities for career growth and professional development.

About Us:

Apptium Technologies is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment, and High-Tech industries. Our Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels.

Estimated Salary: $120,000 per year.

Key Skills

This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills. If you possess a passion for delivering exceptional customer experiences, stay up-to-date with industry trends, and thrive in a fast-paced environment, we encourage you to apply.



  • Reston, Virginia, United States KBR Full time

    Cloud Infrastructure Specialist Job DescriptionWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team in supporting a full-time position at a government agency in Northern Virginia. The successful candidate will provide cloud engineering expertise to design and deliver optimized network infrastructure for performance and...


  • Reston, Virginia, United States Piper Companies Full time

    About Us\Piper Companies is a leading provider of innovative technology solutions. We are seeking an experienced Cloud Infrastructure Specialist to join our team in Reston, VA.\Job Summary\We are looking for a skilled Cloud Infrastructure Specialist to design and implement secure cloud solutions for our government and industry customers. The ideal candidate...


  • Reston, Virginia, United States Revive Staffing Solutions Inc Full time

    About Revive Staffing Solutions IncWe are a leading staffing solutions company, and we are currently seeking a Cloud Infrastructure Specialist to join our team. As a Cloud Infrastructure Specialist, you will be responsible for designing and deploying large-scale cloud infrastructure targeting big data and platform data management.Job DescriptionWe are...


  • Reston, Virginia, United States Edgesource Full time

    Job Title: Cloud Infrastructure Specialist About Edgesource CorporationWe are a trusted partner for innovative technology services, serving the Department of Defense, Department of Homeland Security, and other federal clients. Our team is dedicated to delivering high-quality solutions that address complex technical challenges.Job DescriptionAs a Cloud...


  • Reston, Virginia, United States nuanza Full time

    Job OverviewWe are seeking a skilled Cloud Infrastructure Specialist to join our team in Reston, VA. As an AWS Operations Expert, you will play a key role in ensuring the smooth operation of our cloud-based infrastructure.About NuazuNuazu is a leading provider of innovative solutions in the financial services industry. With a strong focus on customer...


  • Reston, Virginia, United States The Swift Group Full time

    About The Swift GroupThe Swift Group is a dynamic organization looking for a skilled Cloud Infrastructure Specialist to join its team. With a passion for cloud technology and customer support, this individual will be instrumental in automating and optimizing the company's software development and deployment pipeline.As a key member of the team, the ideal...


  • Reston, Virginia, United States SAIC Full time

    About the JobSAC is seeking a highly motivated Cloud Infrastructure Specialist to join our National Intelligence Program in Reston, VA. The ideal candidate will possess a strong background in cloud computing, with experience in designing, implementing, and optimizing complex cloud infrastructure to support data-heavy analytic and software applications.You...


  • Reston, Virginia, United States Distributed Solutions Full time

    Job Title: Cloud Infrastructure SpecialistWe are seeking a skilled Cloud Infrastructure Specialist to join our team at Distributed Solutions, Inc. This is a challenging and rewarding role that requires a strong understanding of cloud-based systems and technologies.About the Role:The successful candidate will be responsible for designing, deploying, and...


  • Reston, Virginia, United States nTech Workforce Full time

    Job Title: Cloud Computing SpecialistEstimated Salary: $150,000 - $220,000 per yearnTech Workforce is seeking an experienced Cloud Computing Specialist to lead their cloud infrastructure team. The ideal candidate will have expertise in managing AWS services (EC2, S3, EBS, EFS) and experience with Apache Kafka and Apache NiFi.Key Responsibilities:Manage cloud...


  • Reston, Virginia, United States SMX Corporation Full time

    Job Title: Cloud Infrastructure SpecialistAbout the Role:We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at SMX Corporation. This is a full-time position located in Reston, VA.Responsibilities:Design and deploy scalable AWS cloud infrastructure to meet customer needs.Implement security measures to protect AWS environments and...


  • Reston, Virginia, United States Task Force Talent Full time

    Cloud and Database Specialist Needed!Task Force Talent is seeking a talented individual to work with our clients on various projects. As a Cloud and Database Specialist, you will be responsible for designing and implementing database systems using popular tools like SQL, Elasticsearch, and others. Experience with cloud providers AWS, Azure, or Google Cloud...


  • Reston, Virginia, United States Mindlance Full time

    Job TitleCloud Data Solutions SpecialistAbout the RoleWe are seeking a highly skilled Cloud Data Solutions Specialist to join our team. As a Cloud Data Solutions Specialist, you will be responsible for designing and implementing large-scale cloud data solutions that meet the business needs of our clients.This is a long-term assignment with a competitive...


  • Reston, Virginia, United States The Pennsylvania State University Full time

    We are seeking a skilled Cloud Data Infrastructure Specialist to join our team at The Pennsylvania State University. In this role, you will design and implement scalable data pipelines using cloud technologies, ensuring efficient extraction, transformation, and loading of data from various sources.As a Cloud Data Infrastructure Specialist, you will be...


  • Reston, Virginia, United States IBM Full time

    Be Part of a Global Team as a Cloud and AI Solutions SpecialistDo you have a keen interest in cloud computing and artificial intelligence? Are you looking for a challenging role that offers opportunities for growth and professional development?This is an excellent opportunity to join IBM Consulting as a Cloud and AI Solutions Specialist Co-Op. In this role,...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummaryWe are looking for a Medical Receptionist to join our team at the Specialist Office in Reston, VA. The ideal candidate will have 1+ years of experience as a Medical Receptionist and strong scheduling and EMR experience.Key ResponsibilitiesAnswer incoming calls and direct them to the appropriate partySchedule appointments and manage the EMR...


  • Reston, Virginia, United States MILLENNIUMSOFT Full time

    Job Overview: We are looking for a skilled Cloud Infrastructure Specialist to join our team at MillenniumSoft. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure on Azure.Key Responsibilities:Design, implement, and maintain cloud infrastructure on Azure.Support the...


  • Reston, Virginia, United States Basecamp Consulting & Solutions LLC Full time

    Job OverviewWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Basecamp Consulting & Solutions LLC. As a key member of our IT consulting firm, you will play a pivotal role in managing cloud resources and configurations using IaC tools (Terraform) to enable consistency, scalability, and automation in deployments.The ideal...


  • Reston, Virginia, United States Piper Companies Full time

    Job OverviewCareer Opportunities at Zachary Piper Solutions:We are seeking a skilled Cloud Support Technician to join our team in Reston, VA. This role is responsible for operational support of Microsoft Azure and Office365 within our Secure Operations Centers (SOCs).Responsibilities:• Monitor deployment flow and promptly escalate issues to deploying...


  • Reston, Virginia, United States ZTI Solutions, LLC Full time

    Job Title: Cloud Security Architect SpecialistEarn an estimated $140,000 - $180,000 per year as a Cloud Security Architect Specialist at ZTI Solutions, LLC.About the CompanyZTI Solutions, LLC is a small business founded in 1997 in Virginia. We prioritize moral and business excellence over profits, resulting in a customer-oriented approach to mission...


  • Reston, Virginia, United States Kreative Technologies LLC Full time

    Career Opportunity:Kreative Technologies LLC is seeking a talented Cloud Database Specialist to join our team. This role involves designing, developing, and deploying secure databases using AWS cloud systems, automating system deployments and integrations with AWS Cloud Formation and pipelines, and ensuring compliance with NIST and DHA standards.The ideal...