Cloud Support Specialist
3 weeks ago
We are seeking a highly skilled Cloud Support Specialist to join our team at Apptium Technologies. As a Cloud Support Specialist, you will be responsible for delivering top-notch technical support to our customers and partners.
The ideal candidate will have a strong background in software development, cloud infrastructure, and customer-facing skills. You will work independently to research and develop solutions to complex technical issues and collaborate with cross-functional teams to ensure seamless support.
Responsibilities:
- Technical Support: Provide expert-level technical support for assigned software products, including prioritization, analysis, and resolution of problems.
- Customer Escalations: Effectively manage customer escalations associated with complex problems, ensuring high levels of customer satisfaction.
- Root Cause Analysis: Conduct root cause analysis on customer-reported issues using available diagnostics, such as product logs, source code, network logs, server utilization, and DB reports.
- Solutions Development: Develop and implement solutions to address customer issues, validate bug fixes to ensure regression-free solutions, and communicate progress to customers.
- Team Collaboration: Collaborate with R&D and internal stakeholders during product problem resolution cycles.
- Process Improvement: Identify areas for process improvement and develop strategies to enhance efficiency and effectiveness in technical support operations.
Requirements:
- Bachelor's Degree: Bachelor's degree in Computer Science, Computer Engineering, or equivalent professional experience.
- Experience: 2-5 years of relevant experience in software development, cloud infrastructure, and technical support.
- Skills: Strong coding experience in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred, and knowledge of cloud infrastructure (AWS, GCP, Azure).
- Tools: Experience with JIRA or equivalent ticket management systems, Confluence or equivalent document management systems, and logs and server monitoring tools.
- Communication: Excellent communication skills, both written and verbal.
- Problem-Solving: Aptitude for complex technical problem-solving.
What We Offer:
- Competitive Salary: $120,000 per year.
- Annual Bonus: Based on personal performance.
- Benefits: Medical, dental, and vision insurance, 3 weeks of paid time off every year, unlimited sick time, paid holidays, fun fit Fridays, and more initiatives promoting employee health and wellness.
- Professional Growth: Opportunities for career growth and professional development.
About Us:
Apptium Technologies is a leading technology solutions provider to enterprises serving the Communications, Media, Entertainment, and High-Tech industries. Our Cloud Commerce Platform is an XaaS commerce platform with over 28K pre-integrated products. We enable clients to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all channels.
Estimated Salary: $120,000 per year.
Key SkillsThis role requires a unique blend of technical expertise, business acumen, and exceptional communication skills. If you possess a passion for delivering exceptional customer experiences, stay up-to-date with industry trends, and thrive in a fast-paced environment, we encourage you to apply.
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