Guest Services Ambassador
3 days ago
We are seeking highly skilled Guest Services Ambassadors to join our team at ASM Global. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable. This role requires strong communication skills, the ability to work in a fast-paced environment, and a passion for delivering outstanding service.
About the Role:
As a Guest Services Ambassador, you will be the face of ASM Global, providing information and assistance to our guests. You will work closely with other teams to ensure seamless execution of events, and maintain a positive attitude even in challenging situations. Your excellent communication skills and customer-focused approach will make a significant difference in our guests' experiences.
Key Responsibilities:
• Develop thorough knowledge of building policies, procedures, and event requirements to serve as the #1 information source.
• Provide primary guest assistance throughout the venue, focusing on main entrances and Club and Loft levels.
• Assist with ADA Wheelchair escorts and provide knowledge of ADA services and information to guests with disabilities.
• Greet guests warmly, ask how you can assist them, and provide detailed information about the stadium layout, seating sections, and emergency activity procedures.
• Other duties may include distributing venue information, handing out fan guides, and assisting with wayfinding and lost and found issues.
What We Offer:
As a Guest Services Ambassador at ASM Global, you can expect a competitive salary of $16.50 per hour, opportunities for career growth and development, and a comprehensive benefits package. If you are a friendly, energetic, and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Estimated Salary: $34,240 - $43,040 per year
About Us:
ASM Global is a world leader in venue management, with over 300 venues across the globe. Our team is dedicated to delivering exceptional experiences for our guests, and we are committed to creating a positive and inclusive work environment.
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