Concierge

3 days ago


Salisbury, Maryland, United States Lakeside at Mallard Landing Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge to join our team at Lakeside at Mallard Landing. As a Concierge, you will be the first point of contact for our residents, guests, and employees, providing exceptional service and support to ensure a seamless and enjoyable experience.

Key Responsibilities
  • Provide exceptional customer service and support to residents, guests, and employees
  • Manage telephone calls, messages, and inquiries in a professional and timely manner
  • Greets residents and visitors, answers inquiries, and provides directions
  • Collates brochures for the marketing department and prepares meal tickets for team members and family members
  • Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • Manages appointments for residents and family members
  • Maintains a clean and organized desk and entry area
  • Organizes and distributes mail to residents, Executive Director, and Department Coordinators
  • Maintains resident forms for miscellaneous credits
Requirements
  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training; or equivalent combination of education and experience

We offer a competitive compensation package, comprehensive benefits, and opportunities for advancement. If you are a customer-focused and detail-oriented individual who is passionate about providing exceptional service, we encourage you to apply.



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