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Mechanic II
2 months ago
Rural King Supply is seeking a skilled Mechanic II - Equipment Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance and reliability of our equipment fleet.
Key Responsibilities- Manage work orders for customer repairs and perform servicing and repairs on a range of equipment, including diesel-powered compact tractors, garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks.
- Service parts ordering and warranty claims filing responsibilities, alongside strong customer communication skills.
- Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders.
- Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
- Ensure the safe and proper usage of equipment and tools.
- Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials.
- Take responsibility for timely completion of necessary warranty documentation according to manufacturer requirements.
- Manage special order parts for work orders as necessary.
- Accurately document daily work performed.
- Maintain a clean, organized shop area in accordance with management standards to ensure a safe environment.
- Conduct service tasks in adherence to safety standards and manufacturer requirements.
- Utilize computer systems to identify parts, document repair progress, order components, and process claims.
- Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings.
- Exhibit effective communication skills, engaging professionally with various audiences for customer interactions, sales support, and education.
- Provide daily updates on completed work, identified issues, and upcoming schedules.
- Assist in loading and unloading customer machines for repairs and deliveries.
- Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines.
- Participate in equipment sales processes as required.
- Manage multiple priorities, organize workloads, and meet deadlines effectively.
- Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
- At least 3 years of diesel repair experience or equivalent combination of experience and education.
- Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning and hydraulic systems diagnostics and repairs.
- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
- Proficiency with Microsoft Office software.
- Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
- Ability to work independently without frequent supervision.
- Ability to maintain a seated or standing position for extended durations.
- Repetitive wrist movements on keyboard.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
- Ability to use a ladder, pallet jack, and forklift.
- Close vision for computer-related activities.
