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Nursing Unit Assistant Manager

2 months ago


Gainesville, Florida, United States Northeast Georgia Health System Full time
Job Category:

Nursing - Registered Nurse

Work Shift/Schedule:

12 Hr Evening - Morning

Northeast Georgia Health System is dedicated to enhancing the health of our communities.

About the Role:

Job Summary

The Assistant Nurse Manager (ANM), under the direct and indirect oversight of the Director, facilitates and supports all aspects of nursing care delivered to patients within a nursing unit or practice location. The ANM will assist Clinical Nurses with daily problem resolution and will promote communication among care team providers. He/She coordinates, escalates, and resolves issues and conflicts as they arise. The ANM holds shift accountability for care delivery, patient flow, aligning patient needs with available resources, and elevating patient safety concerns or situations that cannot be resolved during the shift. In this capacity, the ANM will oversee the activities of nursing staff, ensuring the effective and efficient operation of the unit and that stat orders, treatments, plans of care, and clinical pathways are executed consistently. The ANM provides expert patient care and plays a crucial role in enhancing the quality of care provided, as evidenced by Nursing Sensitive Indicators, while also ensuring an exceptional patient and family experience within the individual nursing unit or practice setting. The ANM has shift responsibility for a minimum of 75% of worked hours and administrative accountability for the remaining 25%. Administrative responsibilities include staffing and scheduling, unit staff selection, retention, and performance management, including coaching and counseling. The ANM role serves as a succession plan for the Director position. The ANM aids in advancing the professional practice environment by communicating the NGHS nursing strategic direction and focusing on activities that support the Nursing Strategic Initiatives. Provides nursing involvement support for Professional Nursing Governance and the NDNQI quality workgroup, including providing team members for professional participation. Assists with overall clinical governance and other projects as assigned.

Minimum Job Qualifications

  • Licensure or other certifications: Licensed to practice as an RN in Georgia. Professional certification in either a clinical or leadership specialty within two (2) years of hire.
  • Educational Requirements: Bachelors Degree. A BSN in nursing or within three (3) years of hire into the position.
  • Minimum Experience: Three (3) years of direct care RN nursing experience in an acute care setting.
  • Other:

Preferred Job Qualifications

  • Preferred Licensure or other certifications:
  • Preferred Educational Requirements: Masters Degree (Nursing or other if possessing a BSN) within five (5) years of hire.
  • Preferred Experience: Charge Nurse or supervisory experience.
  • Other: Professional organization membership within three months of hire into the role.

Job Specific And Unique Knowledge, Skills And Abilities

  • Meets all competency requirements defined by unit (i.e., BLS, ACLS, PALS, etc.)
  • Proactive, engaged, visible leader recognized for excellent follow-through on issues impacting care delivery
  • Ability to communicate effectively. Strong written and oral communication skills
  • Customer service abilities including effective listening skills and service recovery
  • Critical thinking skills, decisive judgment, and the ability to work with minimal supervision in a fast-paced clinical environment
  • Ability to remain calm during stressful situations
  • Skill and ability to instruct, direct, and evaluate employees
  • Skill in providing professional "specialty" nursing care to patients
  • Skill in supervision (e.g., hire, train, assign and review work, motivate, prepare performance evaluations, and effectively handle disciplinary actions)
  • Skill in adapting nursing care to the emotional needs and behavior of patients
  • Skill in tailoring communication and performance feedback to the individual employee
  • Skill in communicating orally with a variety of people, answering questions and explaining information and decisions. Never uses only written communication to convey sensitive information
  • Skill in coordinating patient care services with other departments
  • Skill/competency in the use of computer software programs/systems impacting unit performance/management
  • Ability to monitor and evaluate nursing care provided to patients
  • Ability to identify, plan, and coordinate services within the department
  • Ability to provide consultation to staff, patients, and the public
  • Ability to direct the training of professional and nonprofessional personnel
  • Ability to provide staffing and scheduling functions, ensuring adherence to labor productivity targets
  • Ability to work effectively with a variety of professional and paraprofessional staff
  • Ability to give oral and written instruction in exact detail

Essential Tasks And Responsibilities

  • Coordinates activities of the patient care team on the unit and actively monitors the quality of care delivered during their shift.
  • Supports the organization's "customer-centric" service program. Conducts daily rounds on the unit to identify and address patient/family/physician concerns. Interfaces with patients and families to ensure that care aligns with their expectations and the organization's quality and customer service standards.
  • Assesses, coaches, and evaluates staff's level of clinical practice. Ensures that nurses are current in competency, assessments, licensure, certifications, and other annual training. Actively collaborates with his/her leadership team to coach staff, recommending and designing education and training to meet the clinical needs of the patients/staff served by the unit.
  • Routinely interacts with physician customers. Supports his/her nursing staff in maintaining effective and positive interactions with physicians. Coordinates communication between unit team members and attending physicians or clinical ancillary staff to ensure appropriateness of care and outcome planning for the patients on their unit(s).
  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Participates actively in the planning and distribution of patient assignments. Attends daily bed huddles during shifts and facilitates decision-making regarding patient flow.
  • Maintains regular ongoing contact/communication with all levels of nursing staff. Responsible for collaborating with the leadership team to identify employee strengths, development needs, skills, interpersonal and personal style, and relate those to the business needs and challenges faced by the team.
  • Actively supports and promotes a professional practice model that encourages staff participation in the development of clinical standards, fostering a collaborative, collegial environment that utilizes best practice research.
  • Ensures compliance with established hospital policies, procedures, objectives, quality controls, and regulatory standards and requirements. Oversees completion of unit-specific administrative tasks (i.e., PI audits, code cart).
  • Knowledgeable of organizational policies regarding work rules and discipline and is responsible for providing progressive discipline to employees when indicated.
  • Provides direct patient care as needed and is responsible for assessing, planning, and evaluating patients; remains informed about the status of all patients during the shift.
  • Proactively addresses potential customer service issues.
  • Engages directly with physicians and staff to ensure adherence to evidence-based practice standards as well as organizational priorities to meet pillar metrics associated with safety-quality, service excellence, employee and physician engagement, and throughput.
  • Monitors staff performance/competency and provides feedback in a timely manner.
  • Assesses the effectiveness of the staffing plan/assignments, considering the acuity of the patient and the budgeted labor standards.
  • Conducts/completes environment of care assessments.
  • Successfully completes mentoring class. Assists with mentoring of Registered Nurses when other mentor resources have been assigned. May mentor more as desired.

Physical Demands

  • Weight Lifted: Up to 50 lbs, Frequently 31-65% of time
  • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
  • Vision: Moderate, Frequently 31-65% of time
  • Kneeling/Stooping/Bending: Occasionally 0-30%
  • Standing/Walking: Frequently 31-65%
  • Pushing/Pulling: Occasionally 0-30%
  • Intensity of Work: Frequently 31-65%
  • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.