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Store Operations Manager
2 months ago
Location: Retail Store
As a key leader in our retail environment, you will oversee and enhance inventory management and merchandising practices. Your role is to ensure a well-organized and stocked store that meets customer needs while delivering exceptional service.
Key Responsibilities:
- Support the Store Manager in upholding adherence to Standard Operating Procedures (SOPs) and Company initiatives to ensure compliance with relevant laws and regulations; ensure that Company policies and standards are executed effectively; hold the team accountable for store performance and conditions.
- Oversee and assist with the receiving processes, leading teams to meet established standards; achieve your Key Performance Indicators (KPIs) and guide your team to meet their individual KPIs.
- Implement and manage the planogram process to ensure compliance with visual merchandising standards.
- Execute and support promotional set processes.
- Administer shrink and safety initiatives.
- Act as Manager on Duty (MOD) as required.
- Maintain seasonal displays and ensure feature areas align with visual merchandising guidelines.
- Participate in the recruitment, onboarding, coaching, and training of new team members; engage in Talent Development activities; take part in Performance Management processes for your team; utilize leadership competencies for ongoing self-improvement.
- Foster a positive and respectful environment by interacting with others in a courteous manner; remain optimistic and respectful, even in challenging situations; promote commitment to the organization's vision and values; serve as a role model for peers.
- Assist customers by acknowledging their needs, helping them locate products, and providing effective solutions.
- Support Omni-channel initiatives.
- Be cross-trained in Custom Framing sales and production.
Other duties may be assigned as necessary.
Preferred Qualifications:
- Experience in retail merchandising and customer service is preferred.
- Ability to stand for extended periods.
- Capability to navigate throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy items and access high shelves using ladders or similar equipment.
- If assistance is needed to perform these functions, please reach out to your supervisor for support.
- Retail store setting focused on customer service; public areas are climate-controlled; some stock rooms may not be climate-controlled; outdoor tasks may include retrieving shopping carts or unloading deliveries; work hours may include evenings, weekends, and early mornings.
Compensation:
Base pay range for this position is $21.40.
Michaels is dedicated to ensuring that all qualified individuals receive reasonable accommodations as needed. If you require assistance during the application or interview process, please contact Customer Care.
