IT Operations Manager

4 weeks ago


Antioch, California, United States Amazon Full time

Job Summary

The IT Manager role within Amazon Ops Tech Solutions is a critical position that requires a strong combination of technical expertise, leadership skills, and operational efficiency.

This role will oversee the IT RAD operations, ensuring that all IT equipment is managed to the highest standards.

Key Responsibilities

  • Lead a team of IT professionals, providing guidance, mentorship, and fostering a collaborative work environment.
  • Collaborate with cross-functional teams, including Operations, Operations Engineering, and Supply Chain.
  • Execute business-critical IT tasks, such as end-user equipment configuration, RMA troubleshooting, repair, and replacement.
  • Drive operational excellence, leading incident management and root cause analysis efforts.
  • Implement best practices, establish robust data capturing and reporting mechanisms, and drive proactive measures to identify and address potential issues.

Requirements

  • Bachelor's degree or 4+ years of relevant professional, industry, or military experience.
  • 5+ years of experience developing a team of technical professionals across multiple locations.
  • Experience working with stakeholders to communicate issues while balancing business expectations.
  • Leadership experience in operations supporting RMA services and IT equipment.

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.
  • Strong analytical problem-solving skills.
  • Ability to thrive in an ambiguous and fast-paced IT environment and motivate teams.
  • Experienced in making data-driven decisions.
  • Established time management skills with the ability to direct multiple projects simultaneously.

What We Offer

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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