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Flooring Measurement Specialist

2 months ago

Bennington, Vermont, United States HOME DEPOT U.S.A., INC. Full time
Position Overview:
The Flooring Measurement Specialist operates independently in a mobile capacity, supporting the Measurement Services division of Home Depot. This role is essential in delivering exceptional customer service that aligns with the company's standards of excellence and fulfills customer expectations. The specialist is accountable for fostering, maintaining, and enhancing customer relationships through daily interactions, conducting on-site measurements, and coordinating installation services in collaboration with the Measurement Services team. Additionally, this position is responsible for ensuring a positive customer experience, accurately capturing measurements, and utilizing a tablet for data entry and transmission, all while striving to meet departmental objectives.

Core Responsibilities:
  • 90% Customer Engagement - Assessing customer needs, effectively communicating, and performing home measurements.
  • 10% Drawing Assessment - Reviewing and refining drawings on the tablet.
Reporting Structure:
  • This role typically reports to the Local Field Manager.
  • This position has no direct reports.
Travel Expectations:
  • Overnight travel is generally required 5% to 20% of the time.
Physical Demands:
  • Must be able to stand or walk continuously and may require lifting or handling materials or equipment weighing between 8-20 pounds.
Work Environment:
  • Primarily situated in a comfortable indoor setting, with occasional mild discomfort.
Basic Qualifications:
  • Must be at least eighteen years old.
  • Must have legal authorization to work in the United States.
Preferred Qualifications:
  • No additional qualifications required.
Educational Requirements:
  • Typically acquired knowledge, skills, and abilities through a high school diploma or GED.
Experience Requirements:
  • Minimum of 1 year of work experience.
Leadership Experience:
  • No leadership experience required.
Certifications:
  • No certifications necessary.
Key Competencies:
  • Action Oriented
  • Collaborative
  • Effective Communication
  • Customer Centric
  • Results Driven