Machinery Service Specialist

1 week ago


Houston, Texas, United States Zoomlion Full time
Service Manager/Service Engineer

We are seeking a highly skilled Machinery Service Specialist to join our team at Zoomlion. As a key member of our field service team, you will be responsible for providing technical support and training to customers in the US and Canada.

About the Role:

This is a unique opportunity to work with a global leader in machinery and equipment. As a Machinery Service Specialist, you will play a crucial role in ensuring customer satisfaction and delivering exceptional service experiences.

Your Key Responsibilities:

  • Provide technical support and guidance to customers on equipment operation, maintenance, and troubleshooting;
  • Deliver training sessions to enhance customers' equipment usage efficiency and technical staff's operational skills;
  • Analyze equipment malfunctions and propose improvement suggestions;
  • Collaborate with sales teams to identify new business opportunities;
  • Manage field service plans and ensure tasks are completed on schedule (for manager position).

Educational Requirements:

  • Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields;
  • A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
  • Experience in customer management is preferred (for manager position).

Salary and Benefits:

  • $80,000 - $120,000 per annum, depending on experience;
  • Comprehensive career training and development opportunities;
  • A collaborative team environment with clear paths for advancement;
  • Competitive performance bonuses and benefits package.


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