Machinery Service Specialist
1 week ago
We are seeking a highly skilled Machinery Service Specialist to join our team at Zoomlion. As a key member of our field service team, you will be responsible for providing technical support and training to customers in the US and Canada.
About the Role:
This is a unique opportunity to work with a global leader in machinery and equipment. As a Machinery Service Specialist, you will play a crucial role in ensuring customer satisfaction and delivering exceptional service experiences.
Your Key Responsibilities:
- Provide technical support and guidance to customers on equipment operation, maintenance, and troubleshooting;
- Deliver training sessions to enhance customers' equipment usage efficiency and technical staff's operational skills;
- Analyze equipment malfunctions and propose improvement suggestions;
- Collaborate with sales teams to identify new business opportunities;
- Manage field service plans and ensure tasks are completed on schedule (for manager position).
Educational Requirements:
- Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields;
- A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
- Experience in customer management is preferred (for manager position).
Salary and Benefits:
- $80,000 - $120,000 per annum, depending on experience;
- Comprehensive career training and development opportunities;
- A collaborative team environment with clear paths for advancement;
- Competitive performance bonuses and benefits package.
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