Customer Service Liaison

4 weeks ago


Marion, Louisiana, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for assisting customers with their insurance needs, providing exceptional service by answering inquiries, resolving issues, and offering appropriate solutions. You'll also process policy changes, claims, and payments accurately and efficiently, maintain customer records, and collaborate with team members to ensure seamless customer experiences. Additionally, you'll promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends


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