Sales Support Associate
1 week ago
About Ferguson
Ferguson is a leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.
We deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products from infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more.
Why Choose Us?
At Ferguson, we believe in promoting from within, with an average tenure of 8.7 years for our associates, which is double the national average for U.S. corporate associates.
We offer a competitive benefits package including medical, dental, vision, retirement savings with company match, paid leave, employee assistance programs, associate discounts, community involvement opportunities, and much more.
Sales Support Role
This position supports the waterworks customer group by assisting in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
Responsibilities Include:
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
Requirements:
- 0-3 years sales and/or customer service experience preferred
- Waterworks industry experience preferred
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills
- Must be at least 21 years of age
- Valid state issued driver's license required
- Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card
Salary Range:
$18.71 - $29.92 per hour
Bonus Eligible:
This role is Bonus or Incentive Plan eligible.
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