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Senior Director of Emerging Technologies

2 months ago

Baltimore Maryland, United States Mercy Medical Center Full time
{"title": "Senior Director of Emerging Technologies", "description": "Overview

Mercy Medical Center, a trusted healthcare provider, is seeking a Senior Director of Emerging Technologies to lead the development and implementation of technology initiatives that enhance consumer engagement and satisfaction. This role will drive digital transformation efforts to improve patient access to care, streamline processes, and maintain data security and privacy.

Key Responsibilities
  • Develop and execute a comprehensive digital experience strategy aligned with organizational goals and patient needs.
  • Collaborate with leadership and the AI Governance Committee to drive AI strategy, adoption, and implementation across the organization.
  • Lead the digital transformation efforts to enhance customer satisfaction through digital channels such as websites, patient portals, mobile apps, and virtual care platforms.
  • Champion user-centered design principles and ensure all digital solutions meet usability and accessibility standards.
  • Work closely with Marketing and Quality to implement patient engagement campaigns that promote digital tools and services.
Requirements
  • Master's degree in Business Administration.
  • Minimum of 15 years technology-related experience.
  • 5+ years in digital strategy development, preferably in a healthcare or related industry.
  • Strong understanding of artificial intelligence technology, digital technologies, patient engagement platforms, and user experience design principles.
  • Excellent leadership and interpersonal skills with the ability to collaborate effectively across all levels of the organization.
About Mercy Medical Center

Mercy Medical Center is a leading healthcare provider in the greater Baltimore Metro and surrounding Maryland areas. We are an Equal Opportunity Employer (EEO) and are committed to providing a diverse and inclusive work environment.

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