Business Systems Analyst 3

3 days ago


Raleigh, North Carolina, United States MongoDB Full time

MongoDB is seeking a skilled Business Systems Analyst to join our Core CRM Team. As a key member of our team, you will work closely with stakeholders across Marketing & Sales to enhance the Sales process for our customers.

The Opportunity

We are looking for an individual who can design, create, and support solutions to drive business processes in Salesforce that are secure and scalable. This includes:

  • Designing and implementing flows, validation rules, custom fields, page layouts, custom objects, and troubleshooting Apex or Lightning Web Components
  • Bridging the gap between business needs and technical solutions
  • Creating technical user stories with acceptance criteria
  • Facilitating workshops with stakeholders to drive out requirements
  • Creating process flow diagrams
  • Maintaining the backlog with support from the Product Manager
  • Coordinating and facilitating UAT, showcases, and scrum ceremonies
  • Solution design
  • Investigating production issues
  • Ability to work independently with limited supervision, while participating fully as a member of the team
  • Improving existing processes and sharing runbooks
  • Stakeholder communication from all levels of the business
  • Creating detailed documentation for both technical and business audiences

Requirements

We are looking for an individual with:

  • Over 5+ years of Business Analyst/Product Owner experience within an end-user or consultancy environment
  • 3+ years of Salesforce experience
  • Must have at least or equivalent experience: Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Sales Cloud Consultant
  • Strong understanding of Salesforce architecture and best practices
  • Stakeholder management
  • Ability to translate business requirements into technical requirements
  • Analytical mindset (understanding the why behind the request)
  • Deep understanding of Agile methodologies
  • Knowledge of process mapping tools (Lucid Chart)
  • Identifying risks and issues to the team to fix them in a timely manner

Nice to have

Certified Scrum Product Owner (CSPO)



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