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Customer Service Representative

2 months ago

Edmond, Oklahoma, United States The UPS Store #3764 Full time
{"Job Title": "Customer Service Representative", "Job Description": "Deliver Exceptional Customer Service

The UPS Store #3764 is seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment

Requirements:

  • High School diploma or equivalent
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Excellent multi-tasking abilities
  • On-time attendance
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone etiquette
  • Dependable and strong work history
  • Able to lift up to 45 pounds

About The UPS Store #3764:

The UPS Store #3764 is a locally owned and operated retail store located at [insert location]. We offer a wide range of products and services, including packing and shipping, printing, and mailbox services. We are committed to providing exceptional customer service and building strong relationships with our customers and community.

"}