Medical Scheduling Coordinator

1 month ago


Shingle Springs, California, United States Marshall Medical Center Full time
Job Summary

The Referral & Scheduling Coordinator plays a vital role in the healthcare team at Marshall Medical Center, responsible for scheduling appointments and facilitating referrals throughout the outpatient clinics. This position requires effective communication with internal and external physician office staff, patients, providers, and clinical staff to ensure a seamless referral process.

Key Responsibilities
  • Schedule appointments for new and existing patients, coordinating patient needs and department resources
  • Facilitate effective communication between patients, families, insurance companies, providers, and patient care support staff
  • Participate in quality performance improvement activities to support a positive patient-focused customer service experience
Requirements
  • High school diploma or GED required; advanced training through vocational school or college desired
  • Previous experience in automated scheduling and/or referral functions for a physician office or multi-provider clinic, or experience with a medical background such as a Medical Assistant
  • Knowledge of Medi-Cal, Medicare, and private health insurance policies, products, and services
  • Basic knowledge of medical terminology, CPT, and ICD-10 coding
  • Office equipment familiarity and computer/data entry skills required; electronic medical record (EMR) experience preferred
Preferred Qualifications
  • Superior written and verbal communication abilities and interpersonal/customer service skills
  • Excellent organizational and prioritization skills
  • Pleasant and friendly demeanor, with the ability to maintain a positive and team-oriented attitude


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