Customer Service Team Lead

7 days ago


Auburn, Maine, United States Wendy's Full time
Wendy's Restaurant Customer Service Manager Job Description

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Wendy's. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and leading a high-performing team.

About the Role

The Customer Service Manager will be responsible for creating a service culture that exceeds customer expectations. This involves inspiring the restaurant team to deliver a customer-centered service experience, planning daily operations to ensure every shift meets customer service goals, and executing great huddles to regularly communicate with the team on what matters most to customers.

You will work closely with other restaurant management to identify opportunities for optimizing efficiencies and maximizing profitability. If you have a passion for customer service, leadership, and driving business results, we want to hear from you

Responsibilities
  • Create a service culture that exceeds customer expectations
  • Inspire the restaurant team to deliver a customer-centered service experience
  • Plan daily operations to ensure every shift meets customer service goals
  • Execute great huddles to regularly communicate with the team on what matters most to customers
  • Partner with other restaurant management to identify opportunities for optimizing efficiencies and maximizing profitability
Requirements

To succeed in this role, you will need:

  • Minimum 1 year of restaurant experience preferred
  • 6 months or more of restaurant, retail, customer service-focused, or equivalent experience
  • Must be at least 18 years of age
  • HS diploma or equivalent & possess all documents required by state and federal law
  • Ability to multi-task while maintaining composure and giving sound advice and direction
  • Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
  • Must exhibit professionalism, composure, and discretion when expediting or resolving all customer-related concerns and issues
  • Ability to work, concentrate, and perform duties accurately in a fast-paced environment
  • Must be able to stand for prolonged periods of time
  • Use restaurant equipment such as a headset, register, or grill
  • Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
  • Must be available to report for work promptly and regularly
  • Must have or be willing to obtain ServSafe certification by end of training
What We Offer

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. Additionally, we provide:

  • Weekly pay
  • Competitive pay
  • Medical, dental, vision, RX
  • 401K
  • Flexible schedules
  • Discounted meals
  • Paid Time Off
  • Advancement opportunities within our Management Career Path
About Us

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.



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