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Customer Service Specialist

1 week ago


Wichita, Kansas, United States Mass Markets Full time

Mass Markets is a leading provider of call center services. We are seeking an experienced Customer Service Specialist to join our team.

About the Role

The successful candidate will be responsible for handling inbound and outbound contacts in a professional manner. This includes ensuring first call resolution through effective problem-solving and communication skills.

Main Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure accurate documentation and processing of customer claims
  • Coordinate with other departments to resolve issues when needed

We offer a competitive compensation package and opportunities for career advancement.