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Accounts Receivable Specialist

2 months ago

Riverview, Florida, United States Dobbs Equipment Full time
Job Overview

Position Title: Credit Administrator

Reports To: Credit Manager

Department: Credit, (10), Exempt

Location: Riverview

Primary Responsibilities:

Dobbs Equipment is seeking a dedicated Credit Administrator. This role is essential in overseeing the credit exposure and receivables for a designated region, aiming to enhance profitability while supporting the sales team in reaching their objectives. The responsibilities include managing collections, conducting credit assessments, and establishing customer accounts.

Key Duties and Responsibilities: To excel in this position, the individual must effectively execute the following essential tasks. (Additional duties may be assigned)

  • Oversee assigned accounts to ensure minimal delinquency levels. Employ technology and strategic collection methods to recover overdue accounts. Gather pertinent market insights and negotiate payment arrangements with delinquent customers, including site visits as necessary.
  • Foster and sustain robust relationships with assigned customers, providing essential documentation to address any unresolved matters. Determine the most effective approach for negotiating account delinquencies.
  • Collaborate closely with internal stakeholders (VPs, GMs, sales, and operations) through clear and regular communication. Assist the Credit Manager in training initiatives.
  • Generate, analyze, and review daily, weekly, and monthly reports concerning outstanding receivables. Organize and lead regular calls with branch management to discuss overdue customer accounts.
  • Set and adjust credit limits as necessary. Review and approve or decline branch credit requests, terms, and overrides.
  • Conduct credit evaluations for new clients using financial statement analysis, credit bureau reports, customer history, and feedback from branches. Input new customer accounts into the database.
  • Perform ongoing credit assessments of existing clients, monitoring credit lines and identifying trends. Adjust credit limits as warranted, based on financial statements, credit bureau reports, payment history, and branch feedback.
  • Evaluate and provide credit decisions on parts, service, rentals, demo, and RPO transactions, authorizing additional sales to customers as required.
  • Utilize tools to secure transactions with liens and file UCCs as necessary. Prepare and dispatch collection and demand letters as needed.
  • Analyze and prioritize litigated and defaulted accounts based on risk and exposure levels. Recommend actions to corporate management for resolution.
  • Consistently use the Collection Management System (CMS) to ensure accurate notes are recorded on account activities.
  • Assist with account reconciliations and resolve issues related to misapplied cash.
  • Prepare requests for bad debt write-offs related to non-finance charge debts.
  • Prepare lien releases, notices of non-payment, proof of claims, and sworn statements of accounts as required. Provide guidance to Branch Administrators regarding lien and bond issues.
  • Manage customer PowerPlan and internal credit lines according to requirements. Communicate with customers and the Credit Manager to request increases and assist in gathering necessary documentation for PowerPlan as needed. Address rejected PowerPlan invoices by coordinating with GM, VP, and relevant branch personnel for resolution.
  • Scan documents into Performa related to legal files, credit applications, credit bureau reports, bankruptcy, and other relevant documentation.
  • Establish both internal and PowerPlan accounts as requested.
  • Perform account maintenance as required.

Qualifications: The following qualifications are representative of the knowledge, skills, and abilities required for this role.

  • Valid Driver's License
  • Experience in Accounting
  • Background in Credit and Collections

Education, Skills, and Experience Requirements:

  • College Degree in Finance/Accounting or a minimum of three years of experience in Credit and Collections.
  • Strong negotiation and conflict resolution skills.
  • Ability to multitask in a dynamic environment with effective follow-up.
  • Capability to maintain positive relationships, both internally and externally, while holding team members and customers accountable.
  • Positive demeanor, excellent communication skills (both verbal and written), and strong organizational abilities.
  • Good understanding of credit reporting agencies such as Equifax and Cortera, along with a basic comprehension of financial statements.
  • Proficient computer skills – Excel, Word, PowerPoint.
  • Willingness to travel as necessary, less than 10% of the time.
  • Knowledge of relevant federal and state laws governing collection activities.
  • Familiarity with federal and state laws regarding bankruptcy.
  • Understanding of the Uniform Commercial Code (UCC) - Revised Article 9 or equivalent legislation.
  • Strong problem-solving abilities.
  • Self-motivated and capable of self-management.
  • Proficient in MS Office, particularly Excel and Outlook.
  • Ability to apply common sense to follow instructions provided in written, oral, or diagram form.
  • Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.
  • Quick learner with the ability to think creatively.
  • Positive attitude and strong organizational skills.
  • Understanding of credit and collections processes.
  • Ability to multitask in a fast-paced environment.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. While performing the duties of this position, the employee may occasionally be exposed to wet and/or humid conditions, moving mechanical parts, and outdoor weather conditions. The noise level in the work environment is typically quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While performing the duties of this position, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally be required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this role include close vision and color vision.

Equal Employment Opportunity Statement:

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to fostering an environment free from discrimination, harassment, and retaliation for all employees and applicants. All employment-related decisions are made based on individual qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants: We participate in E-Verify in the United States.

Drug-Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.