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Retail Sales Associate and Stihl Repair Specialist

2 months ago

Wakefield, United States Ace Hardware Full time
Job Summary

The Sales Associate and Stihl Repair Technician is a key member of our team, responsible for delivering exceptional customer service and ensuring consistent inventory stock levels within all departments, with a primary focus on the outdoor power-tool department.

Key Responsibilities
  • Customer Service: Provide positive representation of the store, proactively assist customers in solving problems, greet customers entering and throughout the store, thank customers when finished and when they are leaving the store, and possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations: Ensure a positive, professional, and safe work environment for all associates, supervise the general operations of the outdoor power department, responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives, and ensure compliance with all practices, policies, and procedures necessary to manage inventory shrink.
  • Repair and Maintenance: Execute the Stihl repair process, including online warranty processing, claim filing, and repair work, and manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
Requirements
  • High School or GED equivalent required; degree preferred. Small engine, mechanic, or equivalent training.
  • Previous retail experience required. Experience repairing Stihl gas products is a plus (bronze or silver training).
  • Small engine repair experience, including but not limited to chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
  • Ability to stand, walk, lift (up to 50lbs), and climb.