Operations Specialist
3 weeks ago
Insight Global is seeking a skilled Operations Analyst to join our team. This role is based in the Kahului, Maui, HI area and requires on-site presence. The successful candidate will be responsible for executing critical components of the Case Management process, including quality assurance, case development, case auditing, and case settlement.
Key Responsibilities:
- Contribute to the Case Management process, ensuring timely and accurate completion of tasks
- Develop and maintain strong relationships with clients, providing exceptional communication and interpersonal skills
- Utilize Google Workspace applications to manage and analyze data
- Collaborate with the team to achieve process improvement and minimize fall-out rates
Requirements:
- Fluency in Spanish and English
- 1+ year of experience in the customer service industry
- Proficiency in Google Workspace applications
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships
- Concise and empathetic oral and written communication
- Strong active listening skills
- Able to act with empathy, integrity, professionalism, and confidentiality
- Compassion and understanding for people in crisis
Nice to Have:
- Bachelor's degree
- 1+ year of experience in the mass tort industry
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