Operations Specialist

3 weeks ago


Kahului, Hawaii, United States Insight Global Full time
Job Title: Operations Analyst

Insight Global is seeking a skilled Operations Analyst to join our team. This role is based in the Kahului, Maui, HI area and requires on-site presence. The successful candidate will be responsible for executing critical components of the Case Management process, including quality assurance, case development, case auditing, and case settlement.

Key Responsibilities:

  • Contribute to the Case Management process, ensuring timely and accurate completion of tasks
  • Develop and maintain strong relationships with clients, providing exceptional communication and interpersonal skills
  • Utilize Google Workspace applications to manage and analyze data
  • Collaborate with the team to achieve process improvement and minimize fall-out rates

Requirements:

  • Fluency in Spanish and English
  • 1+ year of experience in the customer service industry
  • Proficiency in Google Workspace applications
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong relationships
  • Concise and empathetic oral and written communication
  • Strong active listening skills
  • Able to act with empathy, integrity, professionalism, and confidentiality
  • Compassion and understanding for people in crisis

Nice to Have:

  • Bachelor's degree
  • 1+ year of experience in the mass tort industry


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