Frontline Operations Manager

1 week ago


Charlotte, North Carolina, United States U S National Whitewater Center Full time
Job Summary

We are seeking a Frontline Operations Manager to join our Guest Services team at U S National Whitewater Center.

This role involves managing the daily operations of the Guest Services department, including training and coaching employees to provide exceptional customer service.

Main Responsibilities:

  1. Lead the Guest Services team in creating a positive guest experience.
  2. Develop and implement strategies to improve communication and guest service standards.
  3. Collaborate with other departments to ensure seamless delivery of services.
  4. Maintain accurate records and reports.

Requirements:

  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Excellent problem-solving and critical thinking skills.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Competitive salary range: $60,000 - $70,000 per year.
  • Comprehensive benefits package.
  • Professional development opportunities.


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