Multilingual Customer Care Representative
1 week ago
Estimated Salary: $48,000 - $58,000 per year
Company OverviewWe are a reputable food distributor dedicated to providing high-quality products and exceptional customer service. We are seeking a skilled Customer Service and Support Liaison to join our team. As a key member of our customer service department, you will handle customer inquiries, provide product information, and resolve issues in a timely manner.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and in-person.
- Provide accurate product information and resolve customer issues efficiently.
- Troubleshoot and resolve product-related concerns quickly.
- Document and update customer records accurately based on interactions.
- Maintain a thorough knowledge of our products and services to provide expert support.
Qualifications:
- Previous experience in customer service, sales, or related fields.
- Able to work in a fast-paced environment with multiple priorities.
- Excellent communication and interpersonal skills.
- Bilingual (Spanish) with the ability to translate customer orders.
- Ability to work independently and as part of a team.
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