Client Experience Manager

3 weeks ago


Arcadia, California, United States CH Jewelers TimeVallee Full time
Client Experience Manager Job Description

We are seeking a Client Experience Manager to join our team at CH Jewelers/TimeVallee in Arcadia, CA.

The successful candidate will be responsible for delivering exceptional client experiences, ensuring customer satisfaction, and driving sales growth through effective communication and relationship-building skills.

Key Responsibilities:

  • Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
  • Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools.
  • Provide tailored product recommendations based on clients' requirements.
  • Achieve monthly sales quota through repeat client business and development of new clients.
  • Develop business growth by focusing on key product pillars.
  • Collaborate with colleagues to deliver a seamless and outstanding client experience.

Requirements:

  • Customer Satisfaction management skills.
  • Strong interpersonal and communication skills.
  • Strong client relations, customer service skills, and outstanding hospitality expertise.
  • Excellent organizational and time management skills.
  • Ability to work collaboratively in a team environment.
  • Flexibility to work non-traditional hours, including weekends, and holidays.
  • Bachelor's or Associate's degree or above required.
  • Must have authorization to work in the United States.

Salary Range: The estimated salary for this role is $58,000 - $68,000 per year, depending on experience.



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