Client Experience Manager
3 weeks ago
We are seeking a Client Experience Manager to join our team at CH Jewelers/TimeVallee in Arcadia, CA.
The successful candidate will be responsible for delivering exceptional client experiences, ensuring customer satisfaction, and driving sales growth through effective communication and relationship-building skills.
Key Responsibilities:
- Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
- Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools.
- Provide tailored product recommendations based on clients' requirements.
- Achieve monthly sales quota through repeat client business and development of new clients.
- Develop business growth by focusing on key product pillars.
- Collaborate with colleagues to deliver a seamless and outstanding client experience.
Requirements:
- Customer Satisfaction management skills.
- Strong interpersonal and communication skills.
- Strong client relations, customer service skills, and outstanding hospitality expertise.
- Excellent organizational and time management skills.
- Ability to work collaboratively in a team environment.
- Flexibility to work non-traditional hours, including weekends, and holidays.
- Bachelor's or Associate's degree or above required.
- Must have authorization to work in the United States.
Salary Range: The estimated salary for this role is $58,000 - $68,000 per year, depending on experience.
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