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Retail Sales Leader

2 months ago

Blue Springs, Missouri, United States Hallmark eCards Full time
Unlock Your Potential as a Retail Sales Leader at Hallmark eCards

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for building strong relationships and a talent for leading high-performing teams? If so, we want to hear from you

As a Retail Sales Leader at Hallmark eCards, you will be responsible for creating a warm and inviting shopping environment that inspires customers to find the perfect card and gift solutions. You will lead by example, modeling and coaching selling skills to ensure all team members are up to date on products and offerings. Your ability to communicate effectively with customers and employees will be key to driving sales growth and delivering exceptional customer experiences.

Key Responsibilities:

  • Model and coach selling skills to ensure all team members are up to date on products and offerings
  • Lead staff when the Store Manager is not available and provide feedback along the way
  • Conduct point-of-sale audits and assist the Store Manager with other inventory management procedures
  • Communicate daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment
  • Create and maintain a warm, inviting, easy-to-navigate shopping environment
  • Help and affirm customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting
  • Make the interaction easy and convenient for shoppers by effectively handling store operations - product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.
  • Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return

Requirements:

  • At least 18 years of age
  • One or more years of experience in retail, sales or customer service; OR at least 6 months experience in a Hallmark Corporate Store
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings and weekends
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons

Preferred Qualifications:

  • High school diploma or equivalent
  • Two or more years of previous experience in (specialty) retail, sales or customer service
  • Strong customer-focused engagement and consultative selling skills
  • Ability to communicate effectively with customers and employees
  • Demonstrated success working as a member of a team
  • Ability to receive feedback and take action when appropriate
  • Strong sense of urgency, flexibility and willingness to adapt to change
  • Desire and ability to learn the business
  • Proficiency and comfort using a computer and other technology

Equal Opportunity Employer:

Hallmark eCards is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.

Application Instructions:

You must show how you meet the qualifications (listed above) in a resume or document you upload, or by completing the work experience and education application fields. Principals only please. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.